Shipping policy
DOXIE GUARD — SHIPPING POLICY
Last updated: August 30, 2026
Thank you for choosing Doxie Guard. We want getting your order to be as smooth and transparent as the rest of your experience with us. Below is everything you need to know about how and when your order ships.
ORDER PROCESSING
All orders are processed within 2-3 business days (Monday-Friday, excluding weekends and holidays). Orders placed over a weekend or on a holiday are processed on the next business day.
Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
SHIPPING TIMES & DESTINATIONS
We currently ship within the United States only.
Estimated delivery time after processing is 7-12 business days, depending on your location.
Please note that these are estimates, not guarantees. Total time from order to delivery is typically 2-3 weeks. Delivery windows may occasionally be affected by carrier delays, customs or import processing, high-volume periods, or other circumstances outside our control. We appreciate your patience and will always do our best to help if something seems off.
SHIPPING COSTS
Shipping within the United States is free on orders of $79 or more. Orders under $79 are charged a flat rate of $7.95.
Your shipping cost is shown in your cart and again at checkout, before you complete your purchase. Any applicable taxes, duties, or import charges are the responsibility of the recipient unless otherwise stated at checkout.
ORDER TRACKING
After your order ships, we will send you a tracking number and link by email so you can follow your package every step of the way. If you have not received a tracking email within 5 business days of placing your order, please contact us at cservice@getdoxieguard.com and we will be glad to help.
LOST, DELAYED, OR DAMAGED PACKAGES
We know how much your order matters. If your package is significantly delayed, arrives damaged, or appears to be lost in transit, please contact us at cservice@getdoxieguard.com with your order number and, where relevant, a clear photo of any damage. We review every case individually and will work with you to make it right.
Please note that once we hand your order to the carrier, title and risk of loss pass to you; however, we will always do our best to assist with carrier claims and resolutions.
INCORRECT SHIPPING INFORMATION
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible at cservice@getdoxieguard.com and we will do our best to correct it before your order ships.
RETURNS & REFUNDS
Shipping and delivery are covered by this policy. Returns, replacements, and refunds are handled separately under our Refund Policy.
In short: if your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and a photo, and we will arrange a replacement or refund. Because many of our products are used in close contact with your dog, used items are considered final sale for hygiene reasons unless they are defective or damaged.
For full details, please see our Refund Policy.
CONTACT US
Questions about shipping? We're here to help. Reach us anytime at cservice@getdoxieguard.com and we'll get back to you as soon as we can.







