Refund policy
DOXIE GUARD - REFUND POLICY
Last updated: September 20, 2026
At Doxie Guard, your satisfaction matters to us. This policy explains when and how you can request a refund or replacement.
30-DAY QUALITY GUARANTEE
You have 30 days after receiving your item to reach out about a problem with your order.
Because many of our products are used in close contact with your dachshund, we are only able to accept claims for items that arrive damaged, defective, or incorrect. We do not accept change-of-mind returns, and used items are considered final sale for hygiene and safety reasons.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 30 days of delivery at cservice@getdoxieguard.com with the following:
- Your order number
- A clear photo (or short video) showing the issue
Once we have reviewed your claim and approved it, we will confirm the next step with you and arrange a replacement or a full refund.
NON-RETURNABLE ITEMS
The following are not eligible for return or refund:
- Used items, for hygiene and safety reasons (for example, a harness or bed that has been worn or used)
- Items damaged through misuse, improper assembly, or normal wear after use
If you are unsure whether your item qualifies, just contact us. We are happy to help.
REFUNDS
Once your claim is approved, we will issue your refund to your original payment method within 2 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
If more than 10 business days have passed since we approved your refund and you still have not received it, please contact us at cservice@getdoxieguard.com.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at cservice@getdoxieguard.com. We process orders quickly, so we cannot guarantee that a cancellation request can be accommodated once an order has entered processing. If the order has already shipped, it cannot be canceled.
QUESTIONS
We are always here to help. If you have any questions about this Refund Policy or your order, reach us at cservice@getdoxieguard.com and we will get back to you as soon as we can.







